FAQs

You can also view how-to videos to assist you with basic banking functions within the
new digital banking experience. Visit our YouTube channel today!

FAQs for Personal Accounts

No, our website address will stay the same.

No, our website address will stay the same.

We’re going to try our best to automatically redirect you, but you might need to set new bookmarks once you’re in the new system.

Yes. Previously for login, you’d enter your debit card number and a password of your choosing. For added conveniences and security on our new sites, you will be able to pick an easy to remember, unique username as well as a password. No more memorized accounts since your username will be much easier to remember than your debit card number.

Username Criteria:

  • Minimum length is 6 characters
  • Maximum length is 32 characters
  • Your debit card number cannot be used
  • Your email address cannot be used
  • No spaces between characters
  • Your first name or last name cannot be used
  • You can include one of the following special characters: a hyphen (-), period (.) or underscore (_)

Password Criteria:

  • Minimum length is 10 characters
  • Maximum length is 50 characters
  • Minimum 1 uppercase letter
  • Minimum 1 lowercase letter
  • Minimum 1 number
  • Minimum 1 special character

You'll also be texted a one-time password for security purposes as part of your mobile banking set-up.

If you can’t remember your current online banking password, please call us at 1.866.446.7001.

Not at all. Your e-Statements will be available as per usual.

No, your history will carry over. You’ll be able to see it as per usual.

Yes, you will. We’ll share more details on how and when it’s available.

There are no safety concerns if you keep the old mobile app on your phone. However, we recommend you uninstall it to avoid any confusion.

Yes, there will be an outage. We’re going to try our best to make the transition outside of normal office hours so that the downtime is minimal for you. We’ll share specific details closer to the transition date.

You bet!

They sure will!

There will be new business online banking services. We’ll share the updated features with you closer to launch.

You bet!

Unfortunately, CRA automatic payments will not automatically transition to the new banking sites. You will need to set up these payments again. If you do want to access historical data from these payments, please make sure you print or save that information to your computer prior to February 15th, 2022.

No, they won’t. They’ll remain unchanged.

When you first login, you’ll use your current username and password. We’ll then redirect you to update both.

Absolutely

Initially, yes. But with new Member-to-Member transfer feature, you can add and save recipients on your own! All you need is the recipient’s Innovation account number.

You bet!

Initially, yes. Your current banking alerts will be disabled February 11th. However, the new system still offers banking alerts. Once you have downloaded our new app on February 15th and are successfully enrolled in our new digital banking experience, you can then subscribe to new alerts. 

To get started, choose Profile in the top right corner of your screen. Set any of the following alerts to make your banking experience safer and easier.

Security Alerts:

  • Changes to Account
  • Interac e-Transfer® Recipient Added
  • New Face or Touch Access
  • New Payee Added
  • Password Changed
  • Invalid Password or Verification Code Attempt
  • Online Login

Balance & Transaction Alerts:

  • Balance & Transaction Activity
  • Generic Balance Report
  • Low Balance
  • Deposit Activity
  • Withdrawal Activity

Scheduled Payment & Transfers:

  • Scheduled Payment or Transfer Failure Warning
  • Scheduled Payment Failed
  • Scheduled Transfer Failed

Absolutely!

You bet! Still safety at your fingertips.

Not at all.

No, they won’t.

Although Me-to-Me Transfers will no longer be available, you can easily send money via Interac e-Transfer® and Request Money via Interac e-Transfer®. If you have a No-Fee Bank Account, Interac e-transfer® is FREE!

You can! Please note that the payment will be applied to your principal amount.

With most members using the mobile app, Mobile Text Banking will no longer be available.

We are seeing a decline in the number of members that use ePost so it will not be a function of our new banking sites.

Unfortunately, this service will no longer be available. Alternative online payment options for you could be PayPal or a credit card. On some sites you also can send an Interac e Transfer®.

In the new system your available balance will instantly update after you make a transfer from your loan to your account.

Realty Trust and Lawyer Trust will be read only as per Law Foundation and the Real Estate Board’s requirements.

Initially you will not be able to view your Credential accounts, but we are working to have this ability incorporated at a later date. You can view your Credential accounts by taking the following steps:

1. Go to Credential.com
2. Select which platform you currently have your investments under:

  • Credential Asset Management
  • Qtrade Asset Management
  • Credential Securities

3. If you are already registered put your email and password in to access your investments

OR

If you are not registered choose “Register Now “under the login button. You can then provide the following information to proceed:

  • Email
  • First Name
  • Last Name
  • Account Number
  • Last 3 digits of your Social Insurance Number
  • Date of Birth o Advisor First and Last Name

4. If you have a corporate or business account, you will need the following:

  • Account Number
  • Company Name
  • Postal Code

FAQs for Business Accounts

Be sure to also check out the FAQs for personal accounts above, as some items may also apply to your business.

You will be able to transfer money to and from your AgriInvest Account, chequing account, and/or a non-registered savings account. Should you have other deposit, bill payments or transfer needs, please call us at 1.866.446.7001.

Yes. Previously for login, you’d enter your debit card number and a password of your choosing. For added conveniences and security on our new sites, you will be able to pick an easy to remember, unique username as well as a password. No more memorized accounts since your username will be much easier to remember than your debit card number.

Username Criteria:

  • Minimum length is 6 characters
  • Maximum length is 32 characters
  • Your debit card number cannot be used
  • Your email address cannot be used
  • No spaces between characters
  • Your first name or last name cannot be used
  • You can include one of the following special characters: a hyphen (-), period (.) or underscore (_)

Password Criteria:

  • Minimum length is 10 characters
  • Maximum length is 50 characters
  • Minimum 1 uppercase letter
  • Minimum 1 lowercase letter
  • Minimum 1 number
  • Minimum 1 special character

You'll also be texted a one-time password for security purposes as part of your mobile banking set-up.

You’ll now be required to have your business and personal online banking accounts on a separate login.

The new system still offers banking alerts. You can set them up again once we launch. To get started, choose Profile in the top right corner of your screen. Set any of the following alerts to make your banking experience safer and easier.

Security Alerts:

  • Changes to Account
  • Interac e-Transfer® Recipient Added
  • New Face or Touch Access
  • New Payee Added
  • Password Changed
  • Invalid Password or Verification Code Attempt
  • Online Login

Balance & Transaction Alerts:

  • Balance & Transaction Activity
  • Generic Balance Report
  • Low Balance
  • Deposit Activity
  • Withdrawal Activity

Scheduled Payment & Transfers:

  • Scheduled Payment or Transfer Failure Warning
  • Scheduled Payment Failed
  • Scheduled Transfer Failed

All Interac e-Transfer recipients will transition to the new online and mobile banking. However, if you are a business member who recently needed to be switched over to Small Business online banking, you will need to set up your recipients again. We apologize for any inconvenience this may cause.

Unfortunately, CRA automatic payments will not automatically transition to the new banking sites. You will need to set up these payments again. If you do want to access historical data from these payments, please make sure you print or save that information to your computer prior to February 15th, 2022.

Only how payees are displayed. For security purposes, you will only be able to see the last four digits of any payee accounts you have set up. It will look like this:

 

In the new system your available balance will instantly update after you make a transfer from your loan to your account.

Realty Trust and Lawyer Trust will be read only as per Law Foundation and the Real Estate Board’s requirements.

Initially you will not be able to view your Credential accounts, but we are working to have this ability incorporated at a later date. You can view your Credential accounts by taking the following steps:

 

1. Go to Credential.com
2. Select which platform you currently have your investments under:

  • Credential Asset Management
  • Qtrade Asset Management
  • Credential Securities

3. If you are already registered put your email and password in to access your investments OR

If you are not registered choose “Register Now “under the login button. You can then provide the following information to proceed:

  • Email
  • First Name
  • Last Name
  • Account Number
  • Last 3 digits of your Social Insurance Number
  • Date of Birth o Advisor First and Last Name

4. If you have a corporate or business account, you will need the following:

  • Account Number
  • Company Name
  • Postal Code

Yes, you will. To add delegates simply log into your business account online, got to business services and select Manage Delegates.

They won’t transition over. Please approve any pending transactions by February 14, 2022.

Please print or save any audit history you need, as approved transactions won’t carry over to the new site.
Please print or save any audit history you need, as approved transactions won’t carry over to the new site.

More details coming soon!

Stay tuned to this page to learn more valuable information about the upcoming transition.

If you have additional questions, please give us a call at 1.866.446.7001.

Thank you for your inputs and cooperation in helping us deliver a better banking experience for you!